3 New Bugis Street,
#01-CFLG1,
Singapore 188867

We’re open
Daily, 11:30 a.m. – 21:30 p.m.

Frequently Asked Questions

Inquiry? Check out our FAQ for more details .

PayPal (International)

For Graphite’s online store, we only accepts payment via PayPal. Upon checking out, you will be directed to PayPal secured page. If you have a PayPal account, you can login with your PayPal account and proceed with the payment. If you do not have any PayPal account, you can select “Create Account” to create a PayPal Account with your MasterCard/Visa.

Singapore Bank Transfer/I-Banking

If you do not have a PayPal account & do not wish create an account with Paypal. You can contact our Customer Care with the items you like to purchase and proceed with payment via Bank Transfer or I-Banking. Our Bank Account no is 120-4-008313, DBS E Saving Plus. We will required a photo of the Receipt/Transaction for reference purpose. (Discount and Promo code are applicable in this payment method)
Malaysia RHB Bank Transfer

If you do not have a PayPal account & do not wish create an account with Paypal. You can contact our Customer Care with the items you like to purchase and proceed with payment via RHB Bank Transfer. Our Bank Account no is RHB-2-01026-0014774-7, Pang Chee Seng Current Account. We will required a photo of the Receipt/Transaction for reference purpose.

(Discount and Promo code are applicable in this payment method)

  • All items sold are Non-Refundable
  • Singapore Customers

You can request for an Exchange with our Customer Care team either via email at GraphiteCustomerCare@gmail.com or what’s app us at +65 9622 8815.

You can exchange your items in the following situation:

  • Received items in defect condition

  • Received the wrong designs/sizes

  • Purchase the wrong size

Overseas Customers

If you had received defect items or wrong designs/sizes, One3rd Clothings will bear all the Shipping Cost required for the exchange. Please inform our Customer Care and return the item to our address at 3 New Bugis Street, #01-CFLD1, Singapore 188867

.

If you had purchased the wrong size, you will have to bear all the Shipping Cost required for the exchange. (Shipping Cost Includes the cost of mailing the items back to our Singapore address and the cost of mailing the exchange items to your designated overseas address.)

Graphite Clothing only accept exchange for unwashed items and Customers are required to inform our customer care team within 2 weeks from the date of purchase.

*Please take note that not all designs available at online website are available in our outlet located at 3 New Bugis Street, #01-CFLD1, Singapore 188867. Please contact our customer care to arrange for an exchange.

How much are the delivery charge?

Graphite provide Free Registered Postage for orders above certain amount, please refer to our Registered Postage Charges in the following table:

mailingfee

When is Graphite's Mailing Day?

Graphite Mailing Day falls on every week Monday and Thursday, please refer to the following table for more details:

*If Mailing Day falls on Singapore Public Holiday, all parcels will be mail out on the next working day instead.

mailingday

How long will it take for the parcel to Arrive?

For more information about the delivery time, please refer to the following table:

delivertime

*Please take note that the Delivery Time starts from the Mailing Day

*Working day does not include Sat, Sun & PH

Why use registered postage?

Registered Postage provides transparency on the delivery process. Customers can gather real-time information with the parcel reference ID provide by One3rd Clothings using Singpost tracking system. Registered Postage also provides traceability in the event of lost parcel.

Where can I use my parcel reference ID to track the parcel delivery progress?

Singpost offers 2 platform for customers to use the registered postage tracking system. Customer can visit www.Singpost.com or download Singpost application via the App Store or Play Store.

Example: Tracking the parcel using the Singpost application:

typetracking

tracking

What should I do if I did not received the parcel as estimated?

Kindly trace the delivery progress with the parcel reference ID provided by One3rd Clothings using the Singpost application. The application will indicate the parcel condition and provide necessary instructions.

  • If the application states “Further Processing in Progress” or “Delivery in Progress”, do allow more time for Singpost to deliver the parcel.

  • If the application states “Ready for Collection”, look out for a piece of paper notice left on your door step via the postman and proceed to the Singpost outlet indicated for collection. Do remember to bring your IC & provide Singpost with the respective parcel reference id for collection.

  • If the application states “Item Delivered”, do allow one more working day for Singpost to deliver the parcel. If the parcel does not arrive on the following day, contact our customer care team and we will file for delivery proof from Singpost.

If the situation above does not resemblance your situation, don’t hesitate to contact our Customer Care Team for assistance!

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For quicker response, contact us via What’s App/Sms at +65 9048 1711